Responsible Gaming

Mandalay Bay Resort and Casino adheres to the American Gaming Association (AGA) Code of Conduct for Responsible Gaming, which became effective on September 15, 2004. Our company has always taken steps to promote responsible gaming, and has long established many of the AGA prescribed measures. The AGA Code of Conduct represents a broad commitment by the entire gaming industry to make the public aware of responsible gaming resources, and to incorporate responsible gaming into business operations.

Through our company's past performance, as well as our implementation of the AGA Code of Conduct, Mandalay Bay Resort and Casino has demonstrated that we are fully committed to the highest level of ethical and responsible policies and procedures in our gaming practices.

To promote responsible gaming, the Mandalay Bay Resort and Casino will continue to:

  • Educate our employees through a variety of programs and methods on responsible gaming policies and procedures
  • Provide information to our employees about resources for assistance with problem gaming
  • Provide information to our patrons, through a variety of methods both at our casinos and on our websites, about responsible gaming, win-loss odds on casino games, and resources for assistance with problem gaming
  • Provide our patrons who feel they may have a gaming problem the option of enrolling in our Self-Limit Access Program, which will cancel their access to our promotional mailings and casino services such as credit, M life Players Club privileges, and check-cashing for as long a time period as they desire
  • Serve alcoholic beverages responsibly
  • Monitor vigilantly to prevent underage gambling and unattended minors in our casinos
  • Advertise responsibly
  • Fund responsible gaming research

If you wish to view a full copy of the AGA Code of Conduct for Responsible Gaming, log on to the AGA website at www.americangaming.org.

If you wish to view the AGA's win-loss brochure, "The Guide to House Advantage," log on to www.americangaming.org.

Copies of the brochure "When the Fun Stops - Understanding Compulsive Gambling" are available at our Casino Cage, M life Players Club Desk, and at all ATMs.

If you wish to find out information about Mandalay Bay Resort and Casino's Self-Limit Access Program, please contact the Casino Credit Manager.

Warning Signs of Problem Gaming:

  • Gambling to escape worry
  • Gambling to get money to solve financial difficulties
  • Feeling unable to stop playing, regardless of winning or losing
  • Often gambling until your last dollar is gone
  • Neglecting your family because of gambling
If you feel you need help, please call the following:

24-hour confidential national hotline:
Nevada Council on Problem Gambling
800-522-4700
myVEGAS
M life
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