How may we assist you?

A resortist knows that with the right army, Las Vegas can be conquered. From bookings to recommendations, our concierge service can help you make the most of your visit.


Toll Free 877.305.3136

Phone 702.632.4760

Hours of operation

Mon - Sun 7:00 AM - 9:00 PM


The concierge can assist with:

  • Setting up in-room services, including flowers and gift baskets
  • Purchasing gift cards
  • Booking spa appointments
  • Booking golf tee times, equipment rentals, transportation to the course and other golf amenities
  • Purchasing tickets to upcoming shows
  • Getting on the list for certain lounges and bars
  • Booking cabanas at the Beach
  • Booking dining reservations.
  • Booking transportation arrangements
  • Booking tours

Contact the concierge at:

Phone: 702-632-4760
Toll-free: 877.305.3136
Messages will be responded to within 48 hours.


7 a.m. - 9 p.m. PST

Les Clefs d’Or Members



In-Room Services

Resortists don't just stay at our hotel. They're our guests. And providing for them is what we do best. From massages to special deliveries, if you have a particular request, just ask and we'll see what we can do.

To arrange for any of these services, call the Concierge at 702.632.4760 or toll free at 1-877-305-3136.

Flower Delivery

From elaborate arrangements to simple potted rentals, our florists will help you find the perfect gift of greenery.

Arrangements include:

  • Unique fresh collections
  • Custom centerpieces
  • Wedding floral
  • Decorative plants

Download our Floral Brochure

In-Room Dining

Breakfast, lunch, dinner or late-night snack, this is room service for those with an insatiable appetite.

View In-Room Dining

Spa Services

For more private relaxation, our certified massage therapists will bring the pampering to your door.

Massage styles include:

  • Platinum
  • Aromatherapy
  • Mandalay Hot Stone
Additional Outside Services


Baggage Check-In Direct to Airport

Enjoy your last day in Vegas luggage free with our convenient onsite baggage check-in service. Check in for your flight, check bags, and get your boarding pass at the Mandalay Bay lobby bell desk.

Hours and Location:

  • Open 7:00 a.m. to 1:00 p.m. Thursday, Friday, and Sunday
  • Located at the bell desk across from the front desk in the Mandalay Bay lobby


  • $12.00 for the first bag per passenger, $8.00 for each additional bag
  • Airline baggage fees are separate from the check-in charge


  • Participating Airlines: American, Delta, JetBlue, Southwest, United.
  • Check in must be completed 3 hours prior to your scheduled flight departure
  • Must present a valid government-issued ID
  • Your bags will be waiting for you on the luggage carousel at your final destination

Travel luggage free all the way home:

As an additional service, sign up for Bags VIP Luggage Delivery and skip baggage claim – allow us to deliver your bags to any destination within 100 miles of more than 250 U.S. airports. Visit for details or contact a Bags VIP agent at 1-877-847-0045.

For more information about Baggage Check-In or Bags VIP Luggage Delivery, please call 702-632-9370 or visit the bell desk in the lobby.



Mandalay Bay Tower

Walking Directions


The Concierge Desk is located in the lobby area adjacent to the guest elevators.


Enter the doorways from the garage area and proceed on cobblestone walkway. Follow pathway as it veers to the right. Take left onto casino floor. Continue through the guest elevator area into the lobby. The Concierge Desk is located adjacent to the guest elevators.

Hours of operation

Mon - Sun 7:00 AM - 9:00 PM

Phone Number

Toll Free 877.305.3136
Phone 702.632.4760